Customer support that resolves before a ticket.

You upload your product manuals, FAQs, spec sheets, and troubleshooting guides to Veribl. The AI learns from this documentation and provides accurate, product-specific answers. When you update documentation, the AI's knowledge updates automatically — no retraining required.

Veribl's AI recognizes when a query requires human help and routes the conversation to your support team with full context — what the customer asked, what the AI already tried, and the product details. Your team picks up where the AI left off, no repetition needed.

You create categories (setup, troubleshooting, care, safety) and add articles. You can write articles manually or upload PDFs and let AI generate publish-ready articles for you. The help center is searchable, mobile-first, auto-translated to 40+ languages, and linked to every product via QR code.

No. Customers scan a QR code on the product or packaging and get instant access to AI support, help center articles, digital manuals, and product information in their mobile browser. No app, no account, no friction.

Veribl tracks every question customers ask the AI and every search they perform in your help center. When customers ask questions your documentation doesn't cover, Veribl surfaces these gaps ranked by frequency — so you know exactly what to write next.

Veribl automatically detects the customer's device language and responds accordingly. Your product documentation, help center articles, and AI responses are auto-translated into 40+ languages, so a customer in Japan gets Japanese support from the same QR code as a customer in Germany.

Yes. You control the AI's personality, response style, and escalation rules. Set it to match your brand voice — formal, casual, technical — and define when it should escalate to human agents versus continue trying to resolve independently.

Veribl's analytics dashboard shows deflection rates, common questions, resolution times, content gap reports, and escalation patterns in real time. You can see exactly how many tickets the AI prevented, which help center articles get the most views, and where your documentation needs improvement.

AI can resolve routine, documentation-based questions on its own — setup steps, troubleshooting, care instructions and warranty status. It shouldn't handle everything: Veribl's AI answers from your approved documentation and routes anything it can't resolve to your team with full context. How much it handles depends on how complete your documentation is.

No. Veribl handles the questions customers can resolve themselves through AI chat, the help center and digital manuals. When a customer needs a person, the conversation is handed to your team through email, a chat widget or your preferred support channel, with the product details and conversation attached.

With one QR code on the product or box. Customers scan it to open step-by-step assembly guides, care instructions and warranty registration, and can ask the AI about the specific step they're on. Questions the guides don't cover go to your support team.

The same QR code that opens support also lets customers register the product and activate their warranty. The AI can answer coverage and warranty status questions, and every registration gives your team a verified record of who owns the product, so claims arrive with proof of purchase already attached.