See what happens after they open the box.
Product teams rarely have visibility into the post-purchase experience. Veribl gives you a direct signal from consumers — what they struggle with, what they love, and where the product experience breaks down — so you can build better products and reduce returns.
Product intelligence
A direct feedback loop from your products.
Know what consumers actually do with your products — not what they say in surveys.
See what happens after the box opens.
Which setup steps cause the most confusion? Which features get the most questions? Which products have the highest support-to-sale ratio? Veribl gives you signal from every QR scan, support chat, and registration — organised by product.
Surface issues before they become returns.
When 38% of assembly queries mention step 4, you don't need a survey to know your instructions need work. Veribl surfaces patterns automatically — so your product team can fix documentation, improve design, or brief engineering before the next product revision.
Product signals
LiveStanding Desk Pro
SKU-4421 · Last 30 days
Action needed: update step 4 assembly instructions
What you get
Product data you can actually act on.
Support query analytics by product.
Volume, topic breakdown, resolution rate, and escalation patterns — per SKU, per category, per region. Know your highest-cost products before finance tells you.
Every question is a data point.
1,247 signals captured this week
Every support interaction is product research.
Questions consumers ask are the features they can't find and the problems they're having. Veribl turns support volume into a ranked list of product improvements — without a single user interview.
| Customer | Product | Source |
|---|---|---|
| Anna M. | AirPure 3000 | QR scan |
| Thomas B. | AirPure Mini | Warranty |
| Sophie L. | AirPure 3000 | QR scan |
Know your actual users.
Not your buyer persona — your actual registered users. Where they are, what products they own, and what problems they hit. Real data to inform roadmap decisions.
See product tools in action
FAQ
Product teams get a direct feedback loop from consumers. Instead of relying on support tickets (lagging indicator) or surveys (low response rate), Veribl surfaces real-time signals from AI chat conversations, manual engagement, and registration data. You see exactly what consumers struggle with, what they ask about, and where the product experience breaks down.
Yes. Every metric — scans, registrations, chat conversations, manual views, escalations — is broken down by product, model, batch/lot, and region. You can compare engagement across your catalog, identify which products generate the most support volume, and track improvements over time.
Most returns aren't caused by defects — they're caused by confusion. Setup was too hard, features weren't discoverable, or the product didn't meet expectations because documentation was unclear. Veribl's AI resolves these issues at the point of friction, before the consumer decides to return.
Yes. The Veribl dashboard lets product teams update manuals, FAQ content, troubleshooting guides, and product page content without any code changes. Updates are reflected immediately across all QR codes — no reprinting, no app update, no deployment.
The AI analyzes patterns in consumer conversations. If a new batch of products generates a spike in questions about the same feature or a specific setup step, Veribl surfaces this as an alert. Product teams can investigate and respond — updating documentation, issuing guidance, or flagging for quality review — before the issue becomes widespread.
Veribl sends events via webhooks and API for integration with your existing analytics, CRM, or product management tools. Consumer registration, scan, chat, and feedback events can trigger workflows in tools like Jira, Productboard, Amplitude, or any platform that accepts webhook data.
Turn every product into your best channel.
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