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See what happens after they open the box.

Product teams rarely have visibility into the post-purchase experience. Veribl gives you a direct signal from consumers — what they struggle with, what they love, and where the product experience breaks down — so you can build better products and reduce returns.

Product insights
AirPure 3000
24,108 total scans
Setup guide89% complete
Top question: filter reset847x
Return rate2.1% ↓ vs 4.8%
Content gap: 23 unanswered questions

Step 3 of 5

See what customers need from your documentation.

Answer common product questions from approved guidance, with the source visible to the customer.

Industry research

14%of service issues are fully resolved in self-service
43%of self-service failures involved no relevant content found

Sources: Gartner

Customer view
AI Product Assistant

Today · 9:41 AM

Hi! I can help with your Aero 4 air fryer. Ask me about setup, care, or troubleshooting.

Answers grounded in this product's guide
3 / 5
One code connects customers to everything their product needs.
1QR
Guides, registration, support, emails, and product information.
5in 1
No app to download. Customers scan and open their product page.
0apps

A direct feedback loop from your products.

Know what consumers actually do with your products — not what they say in surveys.

See what happens after the box opens.

Which setup steps cause the most confusion? Which features get the most questions? Which products have the highest support-to-sale ratio? Veribl gives you signal from every QR scan, support chat, and registration — organised by product.

Registration Analytics
Last 30 days
2,847
Registrations
+23%
12,391
QR Scans
+18%
34%
Reg. Rate
+5%
Registrations over time
Top products
ProClean X50042%
AirPure 30028%
CoolMax Mini18%

Surface issues before they become returns.

When 38% of assembly queries mention step 4, you don't need a survey to know your instructions need work. Veribl surfaces patterns automatically — so your product team can fix documentation, improve design, or brief engineering before the next product revision.

Product signals

Live

Standing Desk Pro

SKU-4421 · Last 30 days

🔍142 setup queries this month
⚠️Step 4 cited in 38% of issues
↩️Return risk: elevated (above avg)
💬Top question: cable routing
!

Action needed: update step 4 assembly instructions

Product data you can actually act on.

Article Performance
Last 30 days
2.4k
Total Views
890
Search Queries
12%
Gap Score
Views by Category
Setup
Care
Safety
Troubl.
Warranty
Top Articles
How to reset your device
482
Cleaning and maintenance
371
Warranty registration FAQ
245

Support query analytics by product.

Volume, topic breakdown, resolution rate, and escalation patterns — per SKU, per category, per region. Know your highest-cost products before finance tells you.

Consumer scans QR
↓
Asks AI question
↓
Data captured
↓
Product team notified

Every question is a data point.

1,247 signals captured this week

Every support interaction is product research.

Questions consumers ask are the features they can't find and the problems they're having. Veribl turns support volume into a ranked list of product improvements — without a single user interview.

Customer Profiles
85% from QR scans · 1st-party verified
Registered
16,729
From scans
85%
Upsell rate
12.3%
CustomerProductSource
Anna M.AirPure 3000QR scan
Thomas B.AirPure MiniWarranty
Sophie L.AirPure 3000QR scan

Know your actual users.

Not your buyer persona — your actual registered users. Where they are, what products they own, and what problems they hit. Real data to inform roadmap decisions.

Frequently asked questions

See the experience that makes your brand loved

Book a demo
Three Veribl product experiences: AI support, a digital guide, and warranty activation