Support tickets your team shouldn't handle.
Most product support questions have answers in your documentation. Veribl's AI delivers those answers instantly via QR code — before consumers create a ticket. Your team handles the complex stuff.
The mechanism
The ticket that never gets opened.
Deflection happens at the product, not in the inbox.
AI resolves at the moment of frustration.
When a consumer is about to give up and email support, Veribl's AI answers instantly via QR scan. The ticket never gets created. 60–80% resolution rate, under 10 seconds, 24/7.
How do I attach the shelf bracket?
Here's how:
- 1. Align the bracket with the rail slots
- 2. Press firmly until you hear a click
- 3. Tighten the two thumb screws
Every deflection tracked and measured.
See deflection rates by product, query type, and time period. Calculate your exact cost savings. Identify which products generate the most avoidable tickets and fix the root cause.
What gets deflected
The questions your team answers a hundred times a day.
Setup and assembly questions.
The most common support trigger. AI walks consumers through setup step by step, with the exact instructions for their specific product.
Every language, instantly.
Deflect tickets across every market you sell in. AI support auto-translates — no localisation overhead, no separate regional support teams.
No app. No account. Just scan.
Consumers access AI support directly from the QR code on the product. Zero friction means more consumers actually use it — and fewer tickets reach your inbox.
See the deflection platform
FAQ
Veribl's AI assistant is trained on your product documentation — manuals, spec sheets, troubleshooting guides, and FAQ content. When a consumer scans the QR code on their product, they can ask questions in natural language. The AI provides product-specific answers with citations, resolving 60–80% of routine queries without a support ticket being created. Questions the AI can't answer are escalated to your team with full context.
The AI handles the routine questions that consume most of your support team's time: setup and installation, connectivity/pairing, basic troubleshooting, feature explanations, warranty status, care and maintenance, and specifications. It works best for factual, documentation-based questions. Complex issues, emotional concerns, or novel problems are escalated to human agents.
Traditional chatbots use decision trees and keyword matching — they can only answer questions you've pre-programmed. Veribl's AI understands natural language and generates answers from your actual product documentation. It handles question variations, follow-up questions, and can cite specific manual sections. It also knows exactly which product the consumer has (from the QR code), so every answer is product-specific.
With 60–80% deflection of routine tickets at $8–15 per ticket avoided, a brand handling 5,000 tickets/month saves $24,000–60,000 monthly. Additional savings come from reduced phone call volume ($15–30 per call), lower agent turnover (less repetitive work), and faster resolution for escalated issues (agents handle only complex cases).
The AI knows when it's not confident in an answer. In those cases, it offers to connect the consumer with your support team — via email, chat widget, or your preferred support channel. The escalation includes the product model, serial number, question asked, and any troubleshooting already attempted, so your agent has full context from the start.
You upload your product documentation to Veribl — user manuals (PDF), specification sheets, troubleshooting guides, and FAQ content. The AI processes this content and becomes your product expert. When documentation updates, re-upload the new version and the AI's knowledge updates immediately. No AI/ML expertise required on your end.
Turn every product into your best channel.
Get started in minutes, or book a personalized walkthrough with our team.