STEP 1
The scan identifies the product
Customers open support straight from the product QR code. The assistant already knows which model they have.
Deflect tier-1 tickets with an AI that never hallucinates.
Conversational AI trained strictly on your uploaded product docs. It cites sources, answers instantly, and seamlessly hands off to your human agents when it can't help.
AI
AirPure 3000
AI Support · Product detected
The red filter light is blinking
Hold the RESET button for 5 seconds while plugged in.
📄 Manual p.12 — Filter Reset Instructions
Resolved · 18s
From scan to a trusted answer.
Every conversation starts with the right product, searches your approved documentation, and brings in your team when a question needs a person.
STEP 2
AI searches the right documents
The assistant finds relevant instructions in your approved manuals, setup guides, and troubleshooting content.
STEP 3
Customers get a sourced answer
Each answer links to its source. When a person is needed, the conversation can move to your support team.
Support answers grounded in your product knowledge.
Give every customer accurate, product-specific guidance with clear sources and a straightforward route to more help.
Product context
The AI knows exactly which product model the user scanned — no 'what device do you have?' phase.
Verified citations
Every answer includes a link to the exact step in your documentation so users can verify.
Content gap tracking
See which questions the AI couldn't answer, telling your product team exactly what to write next.
Multi-language support
Auto-detects and responds in 40+ languages — every answer translated in real time.
No hallucinations
Retrieval-augmented generation constrains the AI to your docs. If it doesn't know, it says so.
Analytics built-in
Track deflection rate, top queries, and unanswered questions across every conversation.
24/7
Self-service access
Product guidance available whenever customers need it
<2s
Average response time
Answers delivered in under two seconds
40+
Languages supported
Auto-detects and responds in user's language
Bring in your team when a person is needed.
When a question goes beyond the assistant’s knowledge, customers can reach your support team without repeating themselves.
Recognize when to hand off
When the answer is outside your documentation or a customer needs personal help, the assistant makes that clear and offers a human handoff.
Pass the conversation context
Your agent sees the conversation, product model, and troubleshooting already tried, so customers can continue without starting over.
Learn from unanswered questions
Escalation and unanswered-question trends show your team where documentation can be improved.
Frequently asked questions
See the experience that makes your brand loved
Book a demo