Deflect tier-1 tickets with an AI that never hallucinates.
Conversational AI trained strictly on your uploaded product docs. It cites sources, answers instantly, and seamlessly hands off to your human agents when it can't help.
Product-Aware AI
Instant answers, always sourced from your docs.
Your AI assistant knows which product the customer scanned, searches your documentation in real time, and delivers answers with verifiable citations.
See how it works- Product-aware context
- Cited, verifiable answers
- Multi-language responses
From scan to solution in under 2 seconds.
Customer scans QR
The AI instantly knows which product model they own.
AI searches your docs
Finds the exact answer from your uploaded manuals and guides.
Cited answer delivered
Response includes a link to the source step so users can verify.
Escalate if needed
When the AI can't help, it seamlessly hands off to your support team.
Ticket deflection rate
Most tier-1 questions resolved instantly
Average response time
Answers delivered in under two seconds
Languages supported
Auto-detects and responds in user's language
Seamless escalation to human agents.
When the AI detects a question outside its knowledge base or a frustrated customer, it transparently explains its limitation and offers to connect them with your team. The full conversation context is passed along so the human agent picks up exactly where the AI left off.
Context handoff
Your agent sees the full conversation, product model, and what was already tried.
Gap analytics
Every escalation feeds your content gap dashboard, showing what docs to write next.
Trained on your product, grounded in your content.
Product context
The AI knows exactly which product model the user scanned — no 'what device do you have?' phase.
Verified citations
Every answer includes a link to the exact step in your documentation so users can verify.
Content gap tracking
See which questions the AI couldn't answer, telling your product team exactly what to write next.
Multi-language support
Auto-detects and responds in 40+ languages — every answer translated in real time.
No hallucinations
Retrieval-augmented generation constrains the AI to your docs. If it doesn't know, it says so.
Analytics built-in
Track deflection rate, top queries, and unanswered questions across every conversation.
FAQ
The AI is restricted to your uploaded product documentation only. It uses retrieval-augmented generation (RAG) to find relevant passages and synthesize answers strictly from your content. Every response includes a source citation so users and your team can verify accuracy.
When the AI's confidence is below threshold or the question falls outside your documentation, it transparently tells the user and offers to connect them with your human support team. The conversation context is passed along so the agent doesn't have to start from scratch.
When a customer scans the QR code on their specific product, the AI automatically receives the product model, serial number, and any variant information. This eliminates the typical 'What device do you have?' back-and-forth and lets the AI provide model-specific answers immediately.
Yes. The Content Gap Tracking dashboard surfaces every unanswered or low-confidence query, ranked by frequency. This tells your product team exactly which documentation to create next, turning support gaps into content opportunities.
The AI auto-detects the user's language and responds in kind, supporting 40+ languages. Combined with Veribl's localization engine, your product documentation and AI responses are always in the customer's preferred language.
Turn every product into your best channel.
Get started in minutes, or book a personalized walkthrough with our team.