Warranty claims, automated.

Warranty claims management software automates the process of receiving, validating, and resolving warranty claims. Instead of manual email-based processing, claims are submitted digitally, validated automatically against warranty records, and tracked in real time. This reduces per-claim costs, catches fraud, and resolves claims faster for consumers.

Industry data shows manual warranty claims processing costs $15–30 per claim when factoring in agent time, phone calls, email exchanges, and manual verification. With automated claims management through Veribl, the per-claim cost drops below $1 because claims are validated instantly against digital warranty records — no manual verification needed.

When a consumer submits a claim, Veribl checks it against the warranty record in real time. It verifies the warranty period is active, the serial number matches a registered product, the claimed issue is covered under warranty terms, and no duplicate claim exists. Valid claims are approved instantly. Flagged claims go to your team for manual review with all context attached.

Yes. Veribl automatically flags several types of potential fraud: duplicate claims on the same serial number, claims on expired warranties, serial numbers that don't match any registered product, and patterns suggesting organized fraud (multiple claims from the same IP or email). Flagged claims are routed to your team with the specific reason highlighted.

Consumers scan the QR code on their product or visit their product page and select 'Submit warranty claim.' They describe the issue, optionally attach photos, and submit. The entire process takes under 2 minutes. They receive an immediate confirmation and can track claim status in real time — no phone calls or emails needed.

Veribl provides webhooks and API access so warranty events can trigger actions in your existing tools. When a claim is submitted, approved, or flagged, you can automatically create tickets in Zendesk, Freshdesk, or any tool that accepts webhooks. Claims data is also exportable via CSV for import into ERP or CRM systems.