Keep every e-bike owner in the ride.

Under the EU Batteries Regulation, each in-scope light means of transport (LMT) battery placed on the market or put into service must have a battery passport from February 18, 2027. LMT batteries are sealed batteries of 25 kg or less designed to power wheeled vehicles using an electric motor, alone or with human power. Many e-bike traction batteries fit this definition; confirm the classification of your specific battery.

The 2027 requirement is a passport for each in-scope battery. It covers battery-model information and information for the individual battery. That requirement is distinct from a separate Digital Product Passport for the complete bicycle; check the product-specific rules that apply to the bike and its markets.

Start by connecting each battery to its model and unique battery identifier, then map the information required for its passport and the data your customers and service partners need. The exact fields and access rights depend on the Batteries Regulation and its annexes, so validate your data model against the requirements for your battery.

A product QR experience can bring battery information together with the right bike guide, warranty details, registration, care, and service contact. The battery still needs its required identifier, data, and access controls; the customer experience does not replace those requirements.

Product data can be imported by CSV or connected through APIs and webhooks. For e-bikes, plan how your bike model, frame identifier, battery model, and unique battery identifier map to the source systems your team maintains.

The AI support agent can answer from the owner and service documentation your team provides, cite its source, and route questions it cannot answer from that content to human support. Keep battery guidance current and use your approved service instructions for safety-related questions.