Enterprise warranty management for manufacturers.
Claims that arrive complete and pre-checked, rules that clear the routine ones, fraud signals for reviewers, and integrations, SSO and audit your IT team will sign off. With every price published.
What are you evaluating?
Measure claim processing efficiency, not just volume.
Claims waiting for a reply, overdue and unassigned, then approval rate, first reply, time to resolve and claim costs against the previous period.
- What's late
- Overdue and unassigned claims, before customers chase them.
- How fast
- First reply and time to resolve, period over period.
- What it costs
- Shipping, parts, labor and replacements, added up.
What to evaluate in an enterprise warranty management system
Compare platforms on what happens to a real claim: how complete it arrives, how much is checked before a person sees it, how fast it's decided and what it costs. Then check what most evaluations skip: how easy registration and self-help are for owners.
Serial-level records
Products, units, serial numbers and lots, registrations with receipts, and ownership transfers approved by the current owner.
A workflow that runs on rules
Rules on warranty status, proof, photos, claim history, country, product and keywords assign, reply, request information or approve.
Reply-time targets
A first-reply target per brand, checked every 15 minutes, with an alert to the assignee or warranty managers when a claim runs late.
Fraud signals your reviewers can act on
Fraud hides in patterns no single reviewer sees. Veribl flags them beside every claim, and leaves the decision with your team, so honest customers are never turned away by a false match.
Ownership and serial checks
Serial numbers claimed or registered by another owner, repeat units and serial numbers that aren't in your list.
Timing that doesn't add up
A purchase date before the unit was made, or a registration made just before the claim.
Quality signals
Several claims from the same production lot, recalled units and repeat claimants.
How to compare claim processing efficiency
A fair test takes a week, not a quarter. Use the same real claims in every platform you shortlist.
- Step 1
Pick 50 real claims
A mix of approved, denied and messy ones, with the photos and receipts your customers actually sent.
- Step 2
Run them in each platform
Set up your claim reasons, required evidence and two or three rules, then process the claims as your team would.
- Step 3
Measure the same numbers
First reply, time to resolve, follow-up questions needed, approval rate and cost per claim.
- Step 4
Get three-year cost in writing
License, implementation, integration, seats and AI usage at your real volume.
Integrations, access and audit for enterprise IT
Warranty sits between commerce, ERP, CRM and support. Data flows both ways, and every change is accounted for.
Events out, data in.
A REST API with keys scoped per area covers products, serial numbers, registrations, claims, warranties and tickets. Signed webhooks for registrations, claims, ownership transfers and parts replaced are retried for about three days. Shopify, Zendesk and Akeneo apps are built in.
Access and audit IT will sign off.
SAML single sign-on and SCIM provisioning for Okta, Entra ID, OneLogin and JumpCloud, preset and custom roles across 23 permissions, required two-factor authentication, and an audit log of every change by person, AI, API or system.
Every price published, including add-ons
No quote to wait for. Price your real volume on the pricing page, then ask every other vendor for the same breakdown.
$2,223/mo
A worked example
50,000 owners, 5,000 tickets and 3,000 AI chats a month, with the API, SSO, SLA, your own domain and 10 extra seats.
$1,778
−20%a month for the same setup, billed yearly
20% off yearly
The same setup costs $1,778 a month when billed yearly.
Add-ons
| Add-on | Per month |
|---|---|
| API and webhooks | $79 |
| SSO and SCIM | $149 |
| Priority support and SLA | $299 |
| Your own domain | $49 |
Add only what you need
The SLA add-on includes 99.9% uptime with service credits and urgent issues answered within 2 hours, any day.
See all prices →One product record for everything after the sale
The record behind each claim powers the rest of the owner's journey, so you run one vendor and one QR code.
Help before the claim
Setup guides, a help center and an AI assistant that answers from your manuals, before the claim form.
Helpdesk
Email, contact forms, chat hand-offs, WhatsApp and claims in one inbox, with SLA policies and routing.
Email flows
Reach owners when their warranty is about to end, after a claim, or when maintenance is due.
EU Digital Product Passports
Publish the passport from the same record, including battery passports per serial number.
Frequently asked questions
Evaluating warranty platforms?
Turn every product into your best channel.
4.8/5 on G2